Telemarketing
Telemarketing – optimise player performance and loyalty
Dragonfish telemarketing services are a key tool in your drive to optimise player performance, loyalty, and the financial success that follows. Based in Gibraltar and Antigua, our telemarketing teams support your operation with multi-lingual, 24/7 telephone and email customer support.
Our expert teams initiate outbound interaction with your customers to achieve specific business objectives, such as increasing first time deposits revenue. This is one of the primary benchmarks in the online gaming industry, and we offer you an exceptional track record of achievement.
The player migration process is another common scenario where your players can encounter issues when depositing. Again, Dragonfish’s customer support team consistently delivers outstanding outcomes – something we’ve proved time and again on partnerships with major brands.
You can use Dragonfish’s outbound telemarketing teams to achieve a variety of goals, reducing your churn rate and driving improved lifetime customer values. For instance, we can proactively contact selected customers to promote special offers and new products, or to encourage the reactivation of inactive customer accounts.
With Dragonfish as your partner you also benefit from new customer contact innovations. For instance, we have developed a proactive chat application that is producing great results for our partners. We can also help you harness contact methods such as SMS to drive highly effective promotions to your players.
